FAQ • Sign up

I recently signed up but never received the confirmation email. How can I sign in?
First please check your SPAM mailbox. If you still can't find the confirmation it means it has been blocked by your mailbox. This can happen with some gmail accounts. Please add our email address contact@ulysses-network.eu.
And contact us as soon as possible so we can activate your account manually.

FAQ • Uploading a work

I want to upload a work but I can't find my instrumentation from the instrument list and the performers are not members of the ULYSSES Platform. What should I do? What information do I need to give?
The work you upload can be either a score in pdf format, a music track in mp3 format or a video in mp4 of WebM format, or all of those. You can find the fields to add the files towards the bottom of the page.
Besides the work itself, there are only two compulsory pieces of information that you have to fill in: Title of the work and your confirmation that you have the rights to publish the work. Both of these are marked with a red asterisk. All other information is optional but of course recommended, for respecting the rights of all parties but also because the search functions better the more information you give about the piece.
"Performers" field gives you a list of members of the ULYSSES Platform. If the performers of the work you are uploading are not members of the platform, you can use the "Description" field to give the names. Also if you can't find your instrumentation from the instrument list, you can give the information in the "Description" field. If you do not add a picture, there will be the page's own symbol with notes shown. In the very bottom of the page you can choose if the work will be public, so that other members of the platform can see/hear it, or private.

FAQ • Applications

I can't submit my application even though I've filled in all the application form required fields. What should I do?
A call organizer sometimes requires personal information such as your address, your zip code, your country code, your gender, your date of birth, etc. This needs to be filled in your profile account either in your public information or private information.
If you see a yellow block at the top of the application form page (see screenshot below), it means that some of your profile information are missing.

First save your application as a draft (you can always go back to a draft from the competition page or from your profile / Application section) and edit your profile with all missing information. Then you will be able to move forward with your application.

How do I know my application has been successfully sent?
After you apply to a call, you will automatically be redirected to your profile / Application section and you will be able to see the call you applied to in the list. Please check the status of your application.
"Draft created on..." means that your application is still in a draft mode. It can't be reviewed by the call organizer.
"Submitted on..." means that your application has been successfully submitted. Good luck!
Also right after submitting your application, you will receive a confirmation via email.



Can I update or withdraw my application once it has been submitted?
Before submitting your application, you will always be warned on the website that you can't modify your application once it is sent.
Indeed, after you apply, the call organizer is notified and can already have a look to it to make sure it's compliant to the competition requirement. That's the reason why an application can't be modified after being sent. Therefore if there's anything you need to update on your application, you can always get in touch with the call organizer (email cced in your application confirmation email) and kindly ask to update your application. The call organizer is also able to delete your application.

I have issues when uploading a video. What can I do?
In order to be read later on by the call organizer and jury members, video you can upload to apply to a call must be:
- a mp4 file (H.264 video codec with AAC or MP3 stereo audio codec)
- or WebM file (VP8 video codec with Vorbis audio codec).
Size should not exceed 100MB.

Please note that if you have a medium connexion, uploading a video can take a long time. In order to be able to add a video to your application you need to wait until the uploading reaches 100% and wait for the file name to be displayed on the form, before clicking on OK.

We will soon work on a YouTube integration on the ULYSSES Platform to ease your application as we noticed some of you had some difficulties in the past with this kind of content.

2019

Version 4.1.4 • March 2019

New in this version
- Application form and process optimization (workflow when there are missing information in the profile)
- Composer added in the audio player information

Version 4.1.3 • February 2019

New in this version
- Call administrators improvements
- Safari bug fix on the date of birth profile field